Order support questions
Confirm the terms relevant to your project before you commit.
Will I receive production updates?
Agree the update milestones and information format with your project contact. Ask which photographs, records or progress information can be provided for the order.
What payment terms do you offer?
Request the payment terms for your quotation and confirm them in the order agreement. Payment arrangements are confirmed in the quotation and order agreement.
Is there a standard warranty period?
Confirm coverage, claim requirements, responsibilities and remedies in writing for your order. Ask our team to include the applicable coverage and claim process in your order terms.